- Ensure the target machine has a C:\temp folder
- Start the Windows Command Prompt
- At the command prompt
cd C:\Program Files (x86)\Kutana\Kappris
- Copy the attached ConsoleApp.exe to the Kappris folder
- Run the exe at the command prompt using this command line (make sure it has space dot at the end)
ConsoleApp .
If there's an error it will be reported; customer can send us a screen shot and the report file C:\temp\log.xml
One of the things that ConsoleApp does is call the ContainerExtensions
getter, so it should report any difficulty it has.
Using a special version of Manipulation with added error detail:
At svn 18318 I modified Manipulation so that it will pop a MessageBox if there's an error running get_ContainerExtensions
⭐ This new build is only compatible with Kappris 2.4.2.17203
Make sure you back up the original copy of Manipulation.dll before unzipping the attachment. Manipulation.zip
Unzip Manipulation.zip into C:\Program Files (x86)\Kutana\Kappris and perform Outlook printing.