"Word/Outlook experienced a serious problem with the 'kapprisofficeintegration' add-in."

Known Issue

From time to time, usually on shutdown, Outlook or Word experiences a problem with the Kappris Office Integration add-in. The application (Outlook or Word) then continues to shut down quite satisfactorily.

Unfortunately when the office application restarts, the user is confronted with something like this and will either click Yes or press enter, which also clicks Yes, thus disabling Kappris.

The issue cannot be fixed until Kappris version 2 is released (2016 Q2/Q3) but the disabling option can usually be circumvented by setting the following registry entries, preferably using Group Policy options.

On 32-bit Windows:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\<OFFICE_APP>\Addins\KapprisOffice.KapprisOfficeIntegration]
"LoadBehavior"=dword:00000003
[HKEY_CURRENT_USER\Software\Microsoft\Office\<OFFICE_VER>\<OFFICE_APP>\Resiliency\DoNotDisableAddinList]
"KapprisOffice.KapprisOfficeIntegration"=dword:00000001

On 64-bit Windows:

[HKEY_LOCAL_MACHINE\SOFTWARE\WoW6432Node\Microsoft\Office\<OFFICE_APP>\Addins\KapprisOffice.KapprisOfficeIntegration]
"LoadBehavior"=dword:00000003"
[HKEY_CURRENT_USER\Software\Microsoft\Office\<OFFICE_VER>\<OFFICE_APP>\Resiliency\DoNotDisableAddinList]
"KapprisOffice.KapprisOfficeIntegration"=dword:00000001

Note that the following registry settings will, if present, override some of the above settings.

For reasons as yet unknown, office applications will sometimes insert an entry into the user registry that will prevent Kappris office integration from loading on startup. Check the following registry entries. If they are not set to 00000003 (load on startup), either delete them or set them to the correct value using Group Policy.

On 32-bit Windows:

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\<OFFICE_APP>\Addins\KapprisOffice.KapprisOfficeIntegration]
"LoadBehavior"=dword:00000003"

On 64-bit Windows:

WHERE:

<OFFICE_APP> is Word or Outlook

<OFFICE_VER> is 15.0 (Office 2013) or 14.0 (Office 2010)